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Nosibele

Privacy Notice

Effective date: 30 July 2026 · Last updated: 30 July 2026

This Privacy Notice explains how Nosibele Design & Embroidery (“Nosibele”, “we”, “us”) handles personal information when you use www.nosibeleembroidery.co.za, send a quote or contact request, or message us on WhatsApp. It is a practical draft prepared for South African visitors and should be reviewed by the business owner before being treated as final legal advice.

1. Who is responsible for personal information

Responsible party: Nosibele (Pty) Ltd trading as Nosibele Design & Embroidery
Registration No. 2024/152263/07
Shop 55, Charlotte Maxeke Street, Dominion Arcade, Durban, KwaZulu-Natal, South Africa
Phone / WhatsApp: +27 61 445 3680
Email: info@nosibeleembroidery.co.za
Quotes: quotes@nosibeleembroidery.co.za

Information Officer: The Owner or authorised representative of Nosibele Design & Embroidery. A full personal name is not published on this website until the owner explicitly approves it. Privacy contact: info@nosibeleembroidery.co.za · Data-subject request page.

2. Information collected through forms

When you use our quote or contact form, we may collect:

The website quotation form accepts optional artwork attachments (PNG, JPG or PDF only; up to 3 files; maximum 8 MB each). Attached files are transmitted with your quotation request to our quotation mailbox via Formspree. Do not upload identity documents, payment-card images, or unrelated personal files.

3. Information shared through WhatsApp

If you contact us on WhatsApp, Meta Platforms processes that conversation under WhatsApp’s terms and privacy policy. We use WhatsApp messages to understand your request and respond. Leaving this website to open WhatsApp means you are using WhatsApp’s service.

4. Contact and quote information

We use enquiry details to prepare quotations, clarify artwork and order requirements, arrange production or collection, and keep a record of the conversation related to your request.

5. Technical information processed by hosting or analytics

Our website host and security systems may process technical data such as IP address, browser type, device type, pages requested, approximate location derived from IP, and timestamps. If you allow analytics cookies, Google Analytics may process similar usage data in aggregated or pseudonymised form. See our Cookie Policy.

6. Why we process information

7. How quotations and enquiries are handled

Quote requests submitted through the website (including any allowed artwork attachments) are sent to our configured form processor (Formspree) and delivered to our quotation mailbox (quotes@nosibeleembroidery.co.za) for follow-up. A quotation is an invitation to do business and is not a confirmed order until both sides agree the details, artwork and commercial terms.

8. Marketing communications

We do not use website form submissions for marketing by default. If we ever send marketing messages, we will rely on a clear optional consent or another lawful basis, and you can withdraw at any time.

9. Separate optional marketing consent

Where a marketing checkbox appears on a form, it is separate from the required Privacy Notice acknowledgement, unchecked by default, and recorded independently.

10. Actual third-party processors

Depending on how you interact with us, personal information may be processed by:

11. Formspree

Active quote forms post to Formspree endpoint https://formspree.io/f/maqgekdl so submissions can reach our quotes mailbox. Formspree’s processing is subject to Formspree’s own terms and privacy information.

12. Netlify hosting

This repository is configured for Netlify builds and publishing of the prod-build folder. When Netlify hosts the site, Netlify processes request logs and delivery metadata needed to serve the website.

13. Google services

If present and consented, Google Analytics measures site use. Google Maps may be used on the contact page or via map links. Google Business Profile reviews are hosted by Google.

14. WhatsApp and Meta

WhatsApp messages are handled on Meta’s platforms. Do not send payment card numbers or unnecessary sensitive information over WhatsApp.

15. Potential processing outside South Africa

Some processors (including Formspree, Google, Meta and hosting providers) may process information on servers outside South Africa. Where this happens, we rely on the practical necessity of using those services to operate the website and respond to you, and on the safeguards those providers describe in their own policies.

16. Retention principles

We keep enquiry and order-related information for as long as reasonably needed to complete your request, maintain business records, resolve disputes, and meet legal or accounting obligations. Exact retention periods for each category are still an internal business decision; once confirmed they can be stated more specifically.

17. Reasonable security safeguards

We take reasonable technical and organisational steps to protect personal information, including HTTPS, access control to business mailboxes, and consent-gated analytics. No method of transmission or storage is perfectly secure, and we do not promise absolute security.

18. Rights to access, correct or request deletion

Subject to POPIA and applicable law, you may ask us to confirm whether we hold personal information about you, to correct inaccurate information, or to request deletion where appropriate.

19. Right to object to certain processing

You may object to processing that is based on our legitimate interests, or to processing for direct marketing, where those situations apply.

20. Withdrawal of marketing consent

If you previously agreed to marketing, you can withdraw that consent at any time by emailing us or using an unsubscribe method included in a marketing message. Withdrawal does not affect earlier lawful processing.

21. How to make a privacy request

Email info@nosibeleembroidery.co.za with the subject “Privacy request”, and include enough detail for us to identify your enquiry. We may need to verify your identity before responding.

22. How to complain to the Information Regulator

If you are not satisfied with our response, you may contact the Information Regulator (South Africa):

23. Children’s information

Our services are aimed at adults placing business or personal apparel orders. If a school or parent places an order that includes a learner’s name for embroidery, that information should only be provided by a responsible adult with authority to do so.

24. External links

Our website may link to WhatsApp, Instagram, TikTok, Google Maps and other external sites. Their privacy practices are their own responsibility.

25. Testimonials and reviews

We do not publish named customer testimonials, photographs, company names or private social-media messages on this website without recorded publication permission. Where permission is not recorded, we may link to our Google Business Profile so customers can read reviews on Google instead.

26. Policy updates

We may update this Privacy Notice from time to time. The latest version will be published on this page with an updated “Last updated” date.

27. Effective date

30 July 2026

28. Last-updated date

30 July 2026

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