Cancellation and Refund Policy

Effective date: 30 July 2026 · Last updated: 30 July 2026

This policy applies to quotation requests and customised embroidery, printing and apparel orders with Nosibele Design & Embroidery. It should be read with the Quotation & Order Terms.

1. Quotation requests

You may cancel a quotation request at any time before you accept a quotation and pay a deposit. Cancelling a request does not create any refund obligation because no order deposit has been paid.

2. After quotation acceptance and deposit

A 50% deposit is normally required before production begins (a higher deposit or full payment may be required for urgent, large or high-upfront-cost work). After deposit payment and/or artwork approval, cancellation may not be possible if production has started, or may involve charges for materials, digitising and labour already committed. We do not promise automatic refunds for customised or personalised work.

3. Change of mind

Because most goods are personalised or made to your specification, change-of-mind returns and refunds after production has started are generally not available, except where South African consumer law requires otherwise.

4. Defective or incorrect work

If we accept that goods are defective or materially not as approved, we will discuss remake, repair or refund options appropriate to the order. Please contact us promptly with photos and your quote/order reference: orders@nosibeleembroidery.co.za, info@nosibeleembroidery.co.za, or WhatsApp 061 445 3680.

5. Balance payment

The remaining balance is payable before collection or delivery. Finished work may be withheld until the outstanding balance is paid. For invoices or payment queries, email accounts@nosibeleembroidery.co.za.

6. Consumer law

Nothing in this policy limits rights you may have under the Consumer Protection Act 68 of 2008 where it applies.